Cancellation & Refund Policy
Consultation Cancellation
- Free cancellation up to 2 hours before scheduled consultation
- 50% refund for cancellations between 2 hours and 30 minutes before consultation
- No refund for cancellations less than 30 minutes before consultation
- Full refund if doctor cancels the consultation
Refund Process
Refunds are processed within 5-7 business days and will be credited to the original payment method.
Refund Timeline
- Credit/Debit Cards: 5-7 business days
- UPI: 1-3 business days
- Bank Transfer: 3-5 business days
Technical Issues
Full refund will be provided if the consultation cannot be completed due to:
- Platform technical issues
- Network problems on doctor's end
- System maintenance or downtime
Need Help?
For refund-related queries, contact our support team:
Email: hello@aixclinic.com
Phone: 91 22 31043900